Job Offer: Floor Manager / Chef bediening
Are you a proactive people person who enjoys responsibility and taking ownership of daily operations? In this hands-on role, you’ll be at the forefront of ensuring smooth service and leading a dynamic team at a unique venue — a British gastropub, restaurant, music venue, and event space all in one.
09.04.2025
Floor Manager / Chef Bediening
(incl. HR & Scheduling responsibilities)
About Vessel 11
Vessel 11 is an iconic red lightship in the heart of Rotterdam, transformed into a British gastropub, restaurant, music venue, and event space. We’re open six days a week, year-round, with a variety of spaces and an ever-changing crowd, making no two days the same. Our crew is a close, supportive team that works hard and has fun — both on the ship and off. Visit www.vessel11.nl or drop by to experience the atmosphere firsthand.
What the Job Involves
You will be responsible for the smooth day-to-day operations on board Vessel 11 during your shift, including managing the restaurant and bar, coordinating with private events, and overseeing concerts. You will also take on broader responsibilities relating to human resources and staff scheduling.
Floor Manager
• Leading, motivating, and managing a team to deliver excellent customer service.
• Acting as the primary point of contact for guests, ensuring their experience is seamless and enjoyable.
• Identifying and resolving any operational issues during shifts in a calm and efficient manner.
• Overseeing venue setup and closing procedures to maintain operational efficiency.
• Managing staff to ensure that service runs smoothly within budgeted costs.
• Handling cash register duties, including opening and closing the till, ensuring accurate cash flow, and processing payments during shifts.
• Coordinating with kitchen, administration, and management teams to ensure a collaborative approach to service delivery.
• Maintaining high standards of cleanliness, organisation, and customer satisfaction at all times.
• Actively contributing suggestions and improvements for the overall operation and atmosphere of the boat.
HR & Staff Scheduling Responsibilities
• Creating and managing the weekly and monthly schedule for front-of-house staff.
• Planning front of house staffing needs including building up the team for peak season
• Maintaining and updating employee contracts, records and files accurately.
• Supporting onboarding and offboarding processes for new and departing employees.
• Scheduling and conducting job review meetings.
• Managing holiday entitlement, sick leave records, and staff availability.
• Supporting payroll preparation with accurate attendance and scheduling data.
• Assisting in the advertising of job openings and updating job platforms.
• Addressing employee inquiries and supporting staff well-being and engagement.
Skills We’re Looking For
• Strong communication skills in both Dutch and English.
• Proven leadership experience in the hospitality industry.
• Excellent organisational and time management skills.
• Ability to stay calm and solve problems efficiently under pressure.
• A proactive and independent work style.
• Strong sense of responsibility and attention to detail.
• Experience with scheduling tools or HR systems is a plus.
• Nice to have: BHV (bedrijfshulpverlening) & SVH (Stichting Vakbekwaamheid Horeca) certifications.
What We Offer
• 28 – 38 hours per week.
• Salary based on Level 5 or 6 of the Koninklijke Horeca Nederland job scale (depending on your experience).
• A vibrant, supportive team environment on one of the most unique venues in Rotterdam.
• Start date: as soon as possible.
How to Apply
Send your CV and a short cover letter explaining why you’re the right person for the job to contact@vessel11.nl.
Deadline to apply: 18 May 2025
